About Boxbox

A Smarter and Fairer Way to Receive Parcels

Boxbox is a smart parcel locker service established in 2024 to make parcel delivery and collection more convenient, organised and accessible for modern residential communities.

Boxbox is currently operated by Sendy Sdn. Bhd., developed by WePost Sdn. Bhd., and supported by E Tracking Sdn. Bhd.

Our lockers are currently available at selected residential properties in Johor, Kuala Lumpur and Penang, with plans to expand the Boxbox network to more communities across Malaysia.

Unlike many parcel locker services, Boxbox is built around a simple principle: parcel collection should be convenient without creating unnecessary costs for residents, Couriers or property management teams.

Free for Property Management

Boxbox is provided to participating apartment and condominium management teams without service charges for the use of the parcel locker solution.

This allows property management teams to introduce a more organised parcel collection system without placing an additional financial burden on the property or its residents.

By providing a dedicated self-service parcel collection point, Boxbox can help properties:

• reduce Parcel congestion at guardhouses and reception counters;
• reduce manual Parcel registration and handover;
• reduce interruptions for security guards and management staff;
• improve the organisation of incoming deliveries;
• provide residents with a more convenient collection experience; and
• manage growing e-commerce delivery volumes more efficiently.

Our goal is to make Boxbox an easy and practical solution for property management teams, rather than another complicated system that requires additional administration or operating costs.

Free for Couriers

Couriers can deposit eligible Parcels into a Boxbox locker without paying a deposit or service fee.

Courier companies and delivery personnel are not required to create a separate corporate account with Boxbox before using the locker.

To deposit a Parcel, the Courier only needs to provide the required delivery information, including:

• the Parcel tracking number; and
• the Recipient’s telephone number.

This makes Boxbox accessible to delivery personnel from different Courier companies without requiring a separate commercial integration or individual Courier account.

By simplifying the deposit process, Boxbox helps Couriers complete deliveries more efficiently without waiting for the Recipient to be present or relying on manual Parcel handovers.

Free for Recipients for the First 24 Hours

Every Parcel deposited into a Boxbox locker receives 24 hours of free storage from the recorded deposit time.

We believe 24 hours provides Recipients with a more reasonable period to collect their Parcels.

Some parcel locker services may begin charging after only 6 to 8 hours. Boxbox provides a full 24-hour free collection period, giving residents more flexibility to collect their Parcels after work, after school or according to their daily schedule.

Storage charges only apply when a Parcel remains uncollected after the first 24 hours.

This approach allows Boxbox to offer a fair balance between convenient free collection and responsible use of the limited locker space.

Parcel Verification Through tracking.my

Before a Parcel can be deposited into a Boxbox locker, its tracking information is checked through tracking.my.

The verification process helps confirm that the tracking number belongs to a valid Parcel with an active delivery record.

Only Parcels that successfully meet the applicable tracking verification requirements may be accepted into the Boxbox locker system.

This process helps reduce:

• invalid or fabricated tracking numbers;
• unrelated items being placed inside the lockers;
• misuse of locker compartments;
• Parcels without a valid delivery record; and
• difficulties identifying the responsible Courier or shipment.

Through tracking.my, Boxbox is able to support tracking verification across nearly all Courier networks operating in Malaysia, representing approximately 99.9% Courier coverage based on the networks supported by the platform.

This broad coverage allows delivery personnel from almost any Courier company to use Boxbox without needing a separate Boxbox Courier account.

How Boxbox Works

1. The Courier Enters the Parcel Information

The Courier enters the valid Parcel tracking number and the Recipient’s telephone number through the Boxbox locker system.

2. The Parcel Is Verified

The Parcel tracking information is checked through tracking.my to confirm that it is associated with a valid delivery record.

3. The Courier Deposits the Parcel

After successful verification, the Courier places the Parcel into the assigned locker compartment. There is no deposit fee for the Courier.

4. The Recipient Is Notified

After the Parcel has been successfully deposited, the Recipient may receive a collection notification through WhatsApp, SMS or tracking.my application.